NordicTrack Care 3-Year Annual Maintenance Plan for Fitness Equipment $0 to $999.99

Well today, one and a half years into my 3 year warranty, I had to call customer service. I was assisted by the a gentleman named Mason. Once he verified my warranty he asked me questions concerning the problems and the performance of my NordicTrack. When he asked about the type of noise it was making I got on and placed my phone at the front bottom of the machine. He immediately said I needed a new motor. I was also having a problem with the belt not sitting evenly on the track. Mason said he would order the needed the parts, they will arrive in about seven days and that I would be contacted by the local repair contractor in three to five days to schedule my appointment which would include both of the problems discussed above plus routine maintenance. I am quite pleased! Extended warranties are not always a good purchase but this one definitely was. Thank you Mason!UPDATE: Ten days before the end of my warranty period I contacted NordicTrack and asked them for an annual maintenance check on my machine. There was no problem! They sent someone out, he serviced the machined it's just like new. This extended warranty was definitely worth the price.

I purchased this treadmill and maintenance plan last year. I also used the 3rd party service that came to my home to build the machine as well. I have used the treadmill on average 5 days per week since the date of purchase. I walk at around 3.5-4.0mph for about 40minutes per day. I needed to use the maintenance plan in Oct 2019 to replace the motor as it was squeaking. They sent out a gentleman from out of state that coordinated with me and was able to meet at my home at a convenient time to install the new motor. He maintained a clean work environment and positive attitude throughout the repair. I recently put in another maintenance request today for cleaning, tightening, reset the track, and review parts to make sure treadmill continues in good working condition. I have lost about 30lbs through this journey and would have not been able to do it without the treadmill and especially the maintenance plan giving me peace of mind that any and all issues would be fixed. Thank you for giving me my health back.

Purchased the warranty along side the treadmill, as a larger purchase it made sense.The treadmill has many features of the more expensive , higher end treadmills that are used by rehab programs. Easy to adjust both speed and incline. Most require you to stop, set off, lift the deck, and adjust the incline. This one you push the sensor and it adjusts immediately. Which is why I purchased mine. All the adjustments to speed and incline are quick and easy. The one touch controls are a wonderful addition. Being able to continue on a healthier path at home made more sense. I have been able to continue at my convenience, anytime.The extended warranty plan was a bargain for the peace of mind of having a yearly maintenance check and the knowledge that if something were needed, someone would come to me to take care of it. It was very competitively priced and considerably less expensive that any of the other aftermarket plans. I have found NordicTrack to have outstanding products and services. Very Impressed!

Upon delivery my treadmill produced unbearable noise. The unit is so loud that even with my safety ear muffs that provide 27db of attenuation, the treadmill is uncomfortable to use - much louder than the small, $150 no-name treadmill we replaced.I contacted customer support, confident that a service technician would remedy the problem. Apparently the $99.00 NordicCare service contract is worthless..After two full business days they eventually responded, requesting a lot of information I had already provided during the product registration. They also requested a video demonstrating the problem I experienced. Even though the NordicCare service plan claims to offer unlimited in-home service calls, I was told that NordicTrack would not repair my treadmill at my home. I promptly responded to Nordictrack's email, supplying all of the requested information along with a photo of my service contract and the service description from Amazon, which clearly states: unlimited in-home service.After three additional business days, when I did not hear back from Nordictrack, I followed up with customer service again. They said that it normally takes 3 to 7 business days for the service department to schedule a repair. Geez. That'S 7 to 9 business days just to schedule service a call.After 12 business days I still had not received a call to set up a date to service my machine. I did, however, receive an email from Nordictrack which said in part...." I do apologize, but you are covered under manufacture warranty now, and unfortunately we are unable to send a technician to diagnosis the machine, but we will be happy to help you. We just need a new video showing the noise without the motor hood covered."As near as I can tell, "in-home service" means you fix it yourself. Not Recommended.PS. I recognize that my treadmill is likely a lemon and that my service experience is perhaps an outlier. I understand that manufacturing defects occur. My overriding issue is the lack of urgency and poor customer service from Nordictrack. I expected them to gladly make the situation right, which they have not. Also frustrating is the lag in-between correspondence. 12 business days to essentially tell me to fix the treadmill myself, is unacceptable.